Privacy Policy

1. Scope

This policy applies to personal information we collect about account holders, customers, website visitors, and other individuals who interact with us. "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This policy does not apply to the practices of third-party services we do not control.

2. Information we collect

We may collect and hold the following categories of personal information:

• Account information — name, email address, password credentials, and authentication identifiers.
• Profile and onboarding information — business name, role, industry, team size, goals, budget, timeline, brand notes, and similar details you provide.
• Order and billing information — order details, plans, add-ons, transaction history, and (via our payment processors) payment-related information. We do not store full card numbers.
• Customer content — text, images, video, files, domains, and other materials you upload, request, or that we produce for your site.
• Communications — messages, support requests, change requests, and correspondence with us.
• Usage and technical information — IP address, device and browser type, pages viewed, referring URLs, timestamps, interactions, and diagnostic data.
• Cookies and similar technologies — see clause 5.

3. How we collect it

We collect personal information:

• directly from you, when you register, onboard, order, upload content, message us, or otherwise use the Services;
• automatically, as you use the Services, through cookies, logs, and analytics; and
• from third parties, such as our authentication, payment, hosting, and analytics providers, where lawful.

If you provide us with personal information about another person, you must ensure you are authorised to do so and that they are aware of this policy.

4. Why we collect, hold, and use it

We use personal information to:

• provide, operate, maintain, secure, and improve the Services;
• create and manage your account and authenticate you;
• build, host, publish, and edit your site;
• process orders, billing, and payments;
• respond to your messages and provide support;
• personalise your experience and develop new features;
• send service, transactional, and (where permitted) marketing communications;
• detect, prevent, and address fraud, abuse, security, and technical issues; and
• comply with our legal obligations and enforce our terms.

5. Cookies, analytics, and tracking

We use cookies and similar technologies for essential functionality, security, preferences, and privacy-friendly analytics. You can manage your preferences through our cookie banner and your browser settings. Disabling some cookies may affect functionality. Analytics help us understand usage and improve the Services.

6. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

• Service providers who support the Services, including authentication, database and storage, hosting and content delivery, domain and SSL, payment processing, artificial-intelligence, email, and analytics providers;
• Professional advisers, such as legal, accounting, and insurance advisers;
• Authorities and others where required or permitted by law, to enforce our terms, to protect rights, property, or safety, or in connection with a sale or restructure of our business; and
• Anyone you authorise us to share with.

We require our service providers to handle personal information consistently with applicable privacy laws, but we are not responsible for their independent acts or omissions.

7. Overseas disclosure

Some of our service providers store and process personal information outside Australia, including in the United States, the European Union, and other jurisdictions. By using the Services, you acknowledge and consent to your personal information being disclosed to and stored in overseas locations, and you acknowledge that overseas recipients may not be subject to the same privacy protections as in Australia. To the extent permitted by law, APP 8.1 does not apply to such disclosures and we are not accountable for the acts of those overseas recipients.

8. Artificial-intelligence processing

When you use AI-assisted features, the relevant content (such as your site's text) may be transmitted to and processed by third-party AI providers to generate output. You should not submit sensitive personal information to AI features. We are not responsible for how third-party AI providers use data submitted to them under their own terms.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential. To the maximum extent permitted by law, we are not liable for any unauthorised access to or loss of data not caused by our wilful misconduct.

10. Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain de-identified or aggregated data indefinitely. We are not obliged to retain or back up your customer content, and may delete it following account closure or non-payment.

11. Direct marketing

We may send you marketing communications about our products and services where permitted by law. You can opt out at any time using the unsubscribe mechanism in the message or by contacting us. We may still send you non-marketing service and transactional communications.

12. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time and in accordance with the APPs. We may require you to verify your identity and may charge a reasonable cost for access in limited circumstances. If we refuse access or correction, we will tell you why where required.

13. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. We will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Children

The Services are not directed to individuals under 18, and we do not knowingly collect their personal information. If you believe a minor has provided us with personal information, please contact us so we can remove it.

15. Third-party links

The Services and customer sites may link to or embed third-party websites and services that we do not control. This policy does not apply to those third parties, and we are not responsible for their privacy practices.

16. Changes to this policy

We may update this policy from time to time. The current version is always available at this page, and changes take effect when published. Your continued use of the Services indicates your acceptance of the updated policy.

17. Contact us

For privacy enquiries, requests, or complaints, contact our Privacy Officer at situs.webdesign@gmail.com (Situs, ABN 35 880 946 478).